Stop losing maintenance requests in text messages

The Unitly team · Jun 2, 2026 · 4 min read

A tenant texts "the AC isn’t working." You mean to deal with it. Three days and forty unrelated messages later, it’s gone, until it’s an emergency.

Diagram of a maintenance request moving through open, in progress, resolved, and closed. — Every request moves through a clear lifecycle instead of vanishing in a text thread.

Texts aren’t a tracker

SMS is great for "running late," terrible for work that has a lifecycle. There’s no status, no owner, no history, and no way to see everything that’s open across your units. The same goes for general questions, which deserve one place for tenants to reach you instead of your personal cell.

What good looks like

Every request has a status: open → in progress → resolved → closed.
A timeline shows who said what and when status changed.
Photos and priority come in with the request, so you can triage.
You can see all open requests across the portfolio in one place.

How Unitly helps

Tenants file requests with a title, photos, and priority; you move them through statuses and comment, and both sides see the full history. Your dashboard lists what’s still open so nothing rots in a text thread. You can follow a real request end to end in the live demo.

Written by the Unitly team. Unitly is an independent product for small and independent landlords.

Track every maintenance request from report to resolved, in one place.

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Keep reading

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Give tenants one place to reach you, not 9pm texts
Scattered texts, calls, and emails give you no record and no context. Here's the case for one message channel per unit, plus a tenant portal.
What every maintenance request should capture
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