Terms of Service

1. Acceptance and eligibility

By creating an account, clicking to accept, or otherwise accessing or using the Service, you agree to be bound by these Terms of Service and by our Privacy Policy, which is incorporated into these terms by reference. If you do not agree, do not use the Service.

To use the Service you must:

• be at least the age of majority in the province, territory, or state where you live;
• have the legal capacity to enter into a binding contract; and
• not be barred from using the Service under applicable law.

If you use the Service on behalf of a company, partnership, or other organization, you represent that you have authority to bind that organization, and "you" in these terms means both you personally and that organization.

If you were invited to the Service by someone else, for example as a tenant, co-manager, or maintenance helper, these terms still apply to your use of the Service, and you accept them when you accept the invitation or first use your account.

2. What Unitly is

Unitly is a property-management application built for small and independent landlords. Depending on your role and plan, the Service lets you track properties and units, store and sign lease documents, record and collect rent, manage maintenance requests, message the people connected to your properties, run inspections, publish rental listings, schedule appointments, and keep accounting records with receipts.

Unitly is software only. We are not a property manager, real estate broker, letting agent, collection agency, money services business, escrow agent, or financial institution. We do not screen tenants on your behalf, we do not decide who you rent to, we do not hold or control rent money (see section 7), and we are not a party to any lease, tenancy agreement, or other arrangement between a landlord and a tenant.

We improve the Service continuously. Features may be added, changed, or removed over time. Where a change materially reduces core functionality you have paid for, we will use reasonable efforts to give you advance notice.

3. Accounts, roles, and your responsibilities

You must provide accurate, current information when you create an account and keep it up to date. You are responsible for all activity that happens under your account and for keeping your password and sign-in methods secure. Tell us promptly at support@unitly.cloud if you suspect unauthorized access to your account.

The Service supports several roles, and access is scoped by property:

• Landlords own an account, subscribe to a plan, and control which properties, units, and people are connected to it.
• Co-managers are invited by a landlord and can act within the properties the landlord assigns to them.
• Tenants are invited by their landlord and get free access scoped to their own tenancy.
• Maintenance helpers are invited by a landlord to work on specific maintenance items and see only what that work requires.

If you are a landlord, you decide who to invite and what property-scoped access they get, and you are responsible for those choices. That includes: inviting the right people, removing access when it is no longer appropriate (for example when a manager leaves or a tenancy ends), and ensuring that your use of the Service to collect and store other people's information complies with the laws that apply to you (see section 4 and the Privacy Policy). Actions taken by people you invite, within the access you gave them, are treated as authorized by you.

Each person must use their own account. Do not share one login among several people, and do not misrepresent your identity or role.

4. Tenants, leases, and your legal relationships

The relationship between a landlord and a tenant, including the lease, rent obligations, deposits, notices, entry rights, maintenance duties, and evictions, exists entirely outside Unitly and is governed by the applicable residential tenancy laws. Unitly is not a party to that relationship, does not guarantee that either side will perform, and does not mediate, adjudicate, or enforce tenancy disputes.

For landlords: you are responsible for complying with the residential tenancy, human rights, privacy, and consumer protection laws that apply to your rentals. Records you keep in Unitly, such as rent ledgers, inspection reports, and message history, may help you demonstrate compliance, but keeping them in Unitly does not by itself make any action legally compliant.

For tenants: your landlord invited you and controls the tenancy records for your unit. Unitly provides your access for free, but your landlord remains your point of contact for tenancy matters. Questions about your rent, your lease, or the personal information your landlord keeps about you should go to your landlord first, as described in the Privacy Policy.

5. Acceptable use

You agree not to use the Service to:

• violate any law, including residential tenancy, fair housing, human rights, anti-spam, and privacy laws;
• upload or share content that is unlawful, infringing, defamatory, harassing, threatening, or discriminatory;
• publish listings that are false, misleading, or for properties you have no right to offer;
• collect rent or other payments you are not legally entitled to collect;
• send unsolicited bulk messages, or use tenant contact details for purposes unrelated to the tenancy;
• probe, scan, disrupt, overload, or attempt to gain unauthorized access to the Service, other accounts, or data outside your property-scoped access;
• scrape the Service, harvest data about other users, or use automated means to access the Service except through interfaces we provide for that purpose;
• reverse engineer, copy, resell, sublicense, or white-label the Service, or build a competing product using it, except to the extent applicable law gives you that right regardless of this term;
• upload malware or other harmful code; or
• impersonate any person, misrepresent your role, or circumvent access controls, plan limits, or billing.

We may investigate suspected violations. We may remove or disable content, suspend or restrict accounts, or terminate accounts for material or repeated violations of these terms, and where practical we will notify you and give you a chance to fix the problem first. Where content or conduct creates legal exposure or risk to other users, we may act immediately.

6. Plans, billing, and taxes

Pricing by active units. Your subscription price is based on the number of active units on your account, on the following schedule:

• 1 to 5 active units: free;
• 6 to 10 active units: a flat fee of $5 CAD per month;
• more than 10 active units: $5 CAD per month plus $1 CAD per month for each active unit above 10.

Current pricing and what counts as an "active unit" are described on our pricing page. If we change pricing, the change will apply to your account only after reasonable advance notice, and never retroactively.

Billing. Paid subscriptions are billed in advance on a recurring monthly cycle through our payment processor, Stripe. You authorize us and Stripe to charge your chosen payment method on each cycle. There is no minimum term and no cancellation fee; you can reduce your unit count or cancel at any time, effective at the end of the current billing cycle. Except where the law requires otherwise, fees already paid are non-refundable, and we do not prorate partial months.

Past-due accounts. If a subscription payment fails and remains unpaid after we notify you, your landlord account enters a read-only state: you can view and export your data, but you cannot make changes until the balance is settled. Your tenants keep their access throughout. We may terminate accounts that remain past due for an extended period, subject to section 13.

Taxes. Our fees do not include applicable taxes such as GST/HST, PST, QST, or sales taxes, unless we say otherwise at checkout. Where we are required to collect tax, it will be added to your invoice. You are responsible for any taxes that apply to your own rental business.

Tenants pay nothing to Unitly. Tenant, co-manager, and maintenance-helper access is free. Card-processing fees on rent payments are described in section 7.

7. Rent payment processing

Landlords can offer tenants the option to pay rent through the Service. When they do:

• Stripe processes the payments. Rent payments are processed by Stripe, Inc. and its affiliates ("Stripe") under a connected-account model. To collect rent, a landlord must create and maintain a Stripe account and accept Stripe's own terms, including the Stripe Connected Account Agreement and Stripe Services Agreement. Stripe may require identity and banking information and may decline, hold, or reverse payments under its own rules.
• Funds settle directly to the landlord. Rent moves from the tenant's payment method to the landlord's bank account through Stripe. Unitly never receives, holds, or controls rent funds, is not in the flow of funds, and is not a payment processor, money transmitter, or trustee of rent money.
• Fees. Rent paid by bank transfer carries no Unitly transaction fee. Card payments carry the card-processing fees disclosed at the time of payment. Stripe's own fees are set by Stripe and may change.
• Failed, late, reversed, and disputed payments are between landlord and tenant. If a rent payment fails, bounces, is charged back, or is reversed, the underlying rent obligation is unaffected and remains a matter between the landlord and the tenant under their lease and applicable tenancy law. Unitly records what happened but does not guarantee payment, advance funds, or collect debts. Chargebacks and reversal costs are handled under Stripe's rules and the landlord's Stripe agreement.
• A recorded payment is not legal advice about rent status. Payment records in Unitly are a bookkeeping convenience. What legally counts as rent paid, when it is late, and what notices follow are governed by the lease and tenancy law.

Rent collection is currently available in Canada. Availability in other countries may be added over time and may be subject to additional terms.

8. Electronic signatures

The Service includes tools for signing documents electronically, including leases and inspection reports. When you apply an electronic signature in Unitly, you agree that you intend it to be your legal signature, with the same effect as a handwritten signature, and you consent to conducting the signing transaction electronically. We record signing metadata, such as the signer's account, timestamp, and document version, to help evidence the signing.

You are responsible for confirming that electronic signing is legally sufficient for the specific document and jurisdiction. Electronic signature laws vary by province and territory, and some documents or tenancy processes may require particular forms, disclosures, or wet-ink signatures.

9. Your content and our license to operate

You retain all ownership rights in the content you and your invited users submit to the Service, including lease documents, photos, inspection reports, signatures, messages, listings, accounting records, and receipts ("Your Content").

You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and create technical adaptations of Your Content (for example thumbnails, format conversions, and backups), solely as needed to provide, secure, maintain, and improve the Service, comply with law, and enforce these terms. This license ends when Your Content is deleted from the Service, except for residual copies that persist for a limited time in backups and except where retention is required by law.

We do not sell Your Content, and we do not use Your Content to train generative artificial intelligence models.

You are responsible for Your Content. You represent that you have the rights and, where required, the consents needed to upload it and share it through the Service, including any consents required to upload other people's personal information, photos, and signatures.

If you choose to publish a listing, you are asking us to make that listing content publicly visible, and you are responsible for its accuracy.

If you give us feedback or suggestions, we may use them without obligation to you.

10. The public demo

We provide a public, read-only demo account so you can explore the Service without signing up. The demo contains fictional sample data, may be reset or changed at any time, and is provided for evaluation only, without any of the commitments in these terms that relate to paid accounts or data retention. Do not attempt to enter real personal information into the demo.

11. No legal, tax, or financial advice

Nothing in the Service is legal, tax, accounting, or financial advice, and no lawyer-client, accountant-client, or advisory relationship is created by using it. In particular:

• calculators and tools, including the free public tools on our website, produce estimates based on the inputs and general assumptions described on each tool, and may be inaccurate, out of date, or inapplicable to your situation;
• jurisdiction-specific content, such as rent-increase rules, is provided for general information and may not reflect the most recent law;
• accounting features, including expense categorization and tax-oriented reports, are bookkeeping aids, not tax preparation or tax advice; and
• document storage and e-signing do not include legal review of your documents.

Always confirm important decisions, such as rent increases, notices, evictions, and tax filings, with a qualified professional or the appropriate authority.

12. Third-party services

The Service depends on third-party services, including payment processing by Stripe, sign-in with Google, hosting and infrastructure providers, and distribution of our mobile applications through the Apple App Store and Google Play. Where you interact with a third party directly, for example by creating a Stripe account, signing in with Google, or downloading the mobile app from an app store, your relationship with that third party is governed by its own terms and privacy policy.

We choose our providers with care, but we do not control them and are not responsible for their acts, omissions, or outages. The subprocessors that handle personal data on our behalf are listed in the Privacy Policy.

If you use our mobile applications, the app store's usage rules also apply, and the app store is not a party to these terms and has no obligations to you under them.

13. Term, termination, and getting your data out

Your right to leave. You may stop using the Service and delete your account at any time from account settings. You can export your data at any time while your account is active, and we encourage you to export before deleting.

Our right to suspend or terminate. We may suspend or terminate your access if you materially breach these terms, if your account is used unlawfully or creates risk to the Service or other users, if your account remains past due after notice and the read-only period described in section 6, or if we are required to do so by law. Except where immediate action is needed, we will give you notice and a reasonable opportunity to cure.

Winding down the Service. If we ever discontinue the Service as a whole, we will give registered account holders reasonable advance notice, at least 60 days, and keep export available during the notice period.

Effect of termination. On termination, your license to use the Service ends. After account deletion, we remove your data from the live service and residual copies age out of backups, as described in the Privacy Policy. Sections of these terms that by their nature should survive termination do survive, including sections 9 (license ends but representations survive), 11, 14, 15, 16, 17, and 18.

Tenants when a landlord leaves. If a landlord closes their account or their subscription ends, tenant access connected to that landlord's properties may end too. Tenants should keep their own copies of important documents.

14. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by applicable law, we disclaim all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, that data will never be lost, or that the Service will meet your requirements. We do not advertise a specific uptime guarantee. You are responsible for maintaining your own copies of critical records, and the Service makes export available for that purpose.

Some jurisdictions do not allow the exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you. Nothing in these terms excludes rights that consumer protection law does not allow to be excluded.

15. Limitation of liability

To the maximum extent permitted by applicable law:

• No indirect damages. Neither party is liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost rent, lost business opportunities, loss of goodwill, or loss of data (except to the extent caused by our failure to meet an express commitment in these terms), even if advised of the possibility of such damages.
• Cap. Our total aggregate liability arising out of or relating to these terms or the Service, whether in contract, tort (including negligence), statute, or otherwise, is limited to the greater of (a) the total fees you paid to Unitly for the Service in the twelve months before the event giving rise to the claim, and (b) $50 CAD.
• Rent funds. Because Unitly never holds rent funds, we are not liable for the payment or non-payment of rent, or for amounts held, delayed, reversed, or declined by Stripe or a financial institution.
• Exceptions. Nothing in these terms limits liability for fraud, for willful misconduct, for death or personal injury caused by negligence, or for any liability that cannot be limited under applicable law.

These limitations reflect the pricing of the Service, which would be different without them, and each party has relied on them in entering these terms.

16. Indemnity

You will defend, indemnify, and hold harmless Unitly and its owners, employees, and contractors from and against any third-party claims, demands, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) Your Content; (b) your rental business, leases, listings, and relationships with tenants, co-managers, maintenance helpers, or other third parties; (c) your violation of these terms; or (d) your violation of applicable law, including tenancy, human rights, privacy, and anti-spam laws.

We will promptly notify you of any claim subject to this section and reasonably cooperate at your expense. We may participate in the defence with our own counsel at our own cost, and you may not settle a claim in a way that imposes obligations on us without our consent.

This section does not apply to individuals to the extent that applicable consumer protection law prohibits requiring this indemnity from a consumer.

17. Governing law and disputes

These terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Province of New Brunswick and the federal laws of Canada applicable there, without regard to conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Talk to us first. Before starting any formal proceeding, you agree to contact us at support@unitly.cloud describing the dispute, and both parties will attempt in good faith to resolve it informally within 30 days.

Forum. If we cannot resolve a dispute informally, the courts of New Brunswick will have exclusive jurisdiction, and each party attorns to the jurisdiction of those courts.

Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction, or prevents you from bringing a claim in small claims court, or from making a complaint to a regulator.

18. Changes to these terms

We may update these terms from time to time, for example to reflect new features, legal requirements, or changes to our business. When we make material changes, we will give you reasonable advance notice, at least 30 days where practicable, by email to your account address or by a prominent notice in the Service, before the new terms take effect. The updated terms will show a new effective date.

If you continue to use the Service after the effective date of updated terms, you accept them. If you do not agree with a change, stop using the Service and delete your account before the change takes effect; you can export your data first.

19. General terms

Entire agreement. These terms, together with the Privacy Policy and any additional terms presented for specific features, are the entire agreement between you and us about the Service, and supersede any prior agreements about it.

Severability. If any provision of these terms is held unenforceable, it will be modified to the minimum extent necessary or severed, and the rest of the terms remain in effect.

Waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.

Assignment. You may not assign these terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets, and we will notify you if that happens.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, such as outages of underlying infrastructure providers, natural disasters, or government action, except for your obligation to pay fees owed.

Language. These terms are drafted in English.

Notices. We may give you notices by email to your account address or within the Service. You can give us notice at the contact address in section 20.

20. Contact

Questions about these terms can be sent to:

• Email: support@unitly.cloud (support) or hello@unitly.cloud (general)