Privacy Policy
Effective June 8, 2026
1. Overview
This Privacy Policy explains how Unitly ("we", "us", "the Service") collects, uses, shares, and protects personal information. Unitly is a property-management tool for independent landlords and their tenants. We act as a data processor for the information landlords store about their tenants and properties, and as a data controller for the account information of our direct users.
2. Information we collect
We collect information you provide directly, including names, email addresses, and phone numbers for landlords, managers, and tenants; property and unit details; lease documents and other files you upload; maintenance requests and messages; and billing information for paid plans. We also collect limited technical data needed to operate the Service, such as your IP address and authentication session data.
3. How we use information
We use personal information to provide and operate the Service: to create and manage accounts, scope access by property, deliver notifications, host the documents you upload, process payments, and provide support. We do not sell personal information, and we do not use tenant or landlord personal information for advertising.
4. Lease documents and tenant data
Lease agreements and related documents often contain sensitive personal information. We store these files on your behalf and restrict access to the landlord account and the parties you grant access to. As a landlord, you are responsible for having a lawful basis to collect and store your tenants’ information and for honoring their rights regarding that data.
5. Cookies and tracking
We use a small number of strictly necessary first-party cookies that are required to sign you in and keep your session secure. With your consent, we also use Google Analytics (GA4), a third-party analytics service provided by Google, to understand product usage; when enabled it sets cookies and shares usage data with Google acting as our processor. Non-essential cookies and third-party trackers, including Google Analytics, are not loaded unless you opt in — declining is the default, and you can change your choice at any time via the consent banner.
6. How we share information
We share personal information only with service providers that help us run the Service, such as hosting, storage, email, SMS, and payment processors, and only to the extent needed to perform those functions. We may disclose information when required by law or to protect the rights and safety of our users. We do not sell your personal information.
7. Data retention
We retain personal information for as long as your account is active or as needed to provide the Service. When you delete your account, we remove or anonymize personal data per our retention policy and revoke access, except where we are required to keep certain records to comply with legal obligations.
8. Security
We protect personal information with appropriate technical and organizational measures, including encryption in transit, access controls scoped per property, and security headers on the web app. No method of transmission or storage is completely secure, but we work to safeguard the data you trust us with.
9. Your rights
Depending on where you live, you may have rights to access, correct, export, or delete your personal information. Account holders can view and edit their profile and export or delete their data from account settings. Tenants should contact the landlord who manages their property for requests about data that landlord controls.
10. Children
The Service is intended for landlords, managers, and adult tenants. It is not directed to children, and we do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date, and continued use of the Service after changes take effect constitutes acceptance.
12. Contact
Questions about this Privacy Policy or your personal information? Reach us at hello@unitly.cloud.